OUR POLICIES
WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE
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THE DOGGIE EXPRESS IS NOT RESPONSIBLE FOR INCIDENTS RESULTING IN THE LACK OF INFORMATION PROVIDED BY THE CUSTOMERS. INCLUDING BUT NOT LIMITED TO ILLNESS, EXCESSIVE FLEAS OR TICKS, UNRULINESS OR SKIN ISSUES. AT THE DOGGIE EXPRESS WE AIM TO PROVIDE THE ABSOLUTE BEST EXPERIENCE FOR YOU AND YOUR PET.
ENTERING & EXITING THE BUS
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ALL DOGS MUST BE WALKED TO & FROM THE BUS DURING THE APPOINTMENT. ALL DOGS MUST ALSO BE LEASHED WHEN ENTERING & EXITING THE BUS DUE TO LIABILITY REASONS. UNDER THE LEASH LAW DOGS MAY NOT "RUN AT LARGE" IN CALIFORNIA. "RUNNING AT LARGE" MEANS GOING ON PUBLIC OR PRIVATE PROPERTY WITHOUT THE OWNER OR ANOTHER PERSON HAVING DIRECT PHYSICAL CONTROL OF THE ANIMAL. AN ANIMAL ON LEASH IS CONSIDERED TO BE UNDER DIRECT PHYSICAL CONTROL OF THE
ANIMAL.
BEHAVIOR ISSUES
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ANESTHESIA MEDICINE OR SLEEPING PILLS ARE NEVER USED DURING GROOMING SESSIONS. I WILL ATTEMPT TO GROOM ANY UNCOOPERATIVE DOG TO THE BEST OF MY ABILITY. HOWEVER I WILL NOT PUT THE DOG OR MYSELF AS A GROOMER AT RISK. OWNERS WILL BE INFORMED & MAY ASSIST IN PROCEDURES SUCH AS TRIMMING THE NAILS AND TRIMMING HAIR AROUND THE EYES.
HEALTH
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PLEASE INFORM ME IF YOUR DOG HAS ANY HEALTH ISSUES. DOGS WITH STITCHES OR STAPLES WILL BE UNABLE TO BE GROOMED. THE DOGGIE EXPRESS IS UNABLE TO TAKE ANY DOG WITH CONTAGIOUS SKIN ISSUES, DISEASE, FUNGUS, OR WORMS AS THEY WOULD POSE A RISK TO OTHER CUSTOMERS.
PAYMENT & PRICING
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CASH CREDIT/DEBIT & APPLE PAY ARE ALL ACCEPTED. ALL PAYMENTS ARE DUE AT THE TIME OF PICK-UP. PRICE QUOTES OVER THE PHONE ARE APPROXIMATE DUE TO POSSIBLE CONFUSION OF SIZING. PRICES ARE ALSO SUBJECT TO CHANGE IF ADDITIONAL ISSUES ARE IDENTIFIED. SUCH AS COAT CONDITIONS PRESENCE OF MATS
FLEES OR TICKS.
OUR GUARANTEE
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IF YOU ARE UNHAPPY WITH ANY GROOMING RESULTS, CONTACT THE DOGGIE EXPRESS WITHIN 24 HOURS AND WE WILL MAKE THE CHANGES DESIRED
FREE OF CHARGE.
